Mystery Shopping

Discover what is happening on your showroom floor. Our 80 point analysis will give you a detailed understanding of what is being said to customers as well as how you are being represented.

These sessions can be specific to one person or generalized to be a blend of several shopping experiences.

Our Executive Summary will provide a unique insight as to how your store is perceived by consumers. We will evaluate all customer touch points. We will provide feedback on the sales process, your store's branding in the market, service drive, BDC, receptionist and your follow up process.

Mystery Buying

Not only will we shop your store but our shoppers will actually purchase a vehicle from you. We will evaluate all aspects of the process Our 80 point analysis will give you a detailed understanding of how your customers are being treated before during and after the sale.

This unique  program requires the vehicle to be sold at invoice or below. We will coordinate all aspects of this program with the Dealer Principal only and will require a 30 day window of opportunity. The analysis includes a complete review of your sales department from start to finish.

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